Discover Your Inner Muktam

1. Information We Collect

At Muktam Spa, we collect information that you provide directly to us when you:

• Book an appointment or treatment
• Create an account on our website
• Subscribe to our newsletter
• Contact us with inquiries
• Participate in surveys or promotions

This information may include your name, email address, phone number, billing information, and health-related information necessary for providing our services.

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm your appointments
• Process payments for services rendered
• Send you appointment reminders and follow-up care instructions
• Provide personalized spa experiences based on your preferences
• Send promotional offers and newsletters (with your consent)
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (payment processors, appointment systems)
• When required by law or to protect our rights
• With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent at any time

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

1. Acceptance of Terms

By accessing and using Muktam Spa's services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

Muktam Spa provides wellness and spa services including but not limited to:

• Various massage therapies
• Facial treatments
• Body treatments and scrubs
• Aromatherapy sessions
• Other wellness services as advertised

3. Booking and Appointments

3.1 Reservations

All appointments must be booked in advance through our website or telegram. We recommend booking at least 48 hours in advance to ensure availability.

3.2 Confirmation

You will receive a confirmation email or SMS upon successful booking. Please verify all details in your confirmation.

3.3 Late Arrivals

Please arrive 15 minutes before your scheduled appointment. Late arrivals may result in shortened treatment time to accommodate other guests. Full service charges will still apply.

4. Payment Terms

4.1 Payment Methods

We accept cash, credit cards, and digital payment methods. Payment is due at the time of service unless otherwise arranged.

4.2 Pricing

All prices are subject to change without notice. Current prices are displayed on our website and at our facility.

4.3 Gift Certificates

Gift certificates are non-refundable and cannot be exchanged for cash. They must be presented at time of service and cannot be replaced if lost or stolen.

5. Health and Safety

5.1 Health Disclosure

You must disclose any health conditions, allergies, injuries, or medications that may affect your treatment. Failure to disclose relevant health information may result in denied service.

5.2 Medical Advice

Our services are not a substitute for medical care. Consult your physician before booking if you have any health concerns.

5.3 Hygiene

We maintain the highest standards of cleanliness. Clients are expected to arrive clean and presentable for treatments.

6. Conduct Policy

We maintain a professional, respectful environment. Any inappropriate behavior, including but not limited to harassment, intoxication, or disruptive conduct, will result in immediate termination of services without refund and potential ban from our facility.

7. Liability

While we strive to provide safe, high-quality services, Muktam Spa is not liable for:

• Allergic reactions to products (when proper disclosure was not made)
• Injuries resulting from failure to follow therapist instructions
• Pre-existing conditions that are aggravated by treatment
• Loss or theft of personal belongings

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Muktam Spa and protected by copyright laws.

9. Modifications

We reserve the right to modify these terms at any time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of modified terms.

1. Standard Cancellation Policy

We understand that plans can change. To ensure we can serve all our clients effectively, please review our cancellation policy:

1.1 Advance Notice Requirements/ Same Rules for Therapists and Clients

• Unconfirmed Appointments: Can be cancelled anytime without any penalty or extra charges.
• Within 1 Hour: If booking is made and confirmed within 1 hour and is being cancelled in that recent time then no charges are applied.
• Confirmed appointments above 4 Hours: If a confirmed appointment gets cancelled after 4+ hours then appointment charges (Base Rate) has to be paid. If the therapist leaves for the location then an additional tranportation charges will have to be paid as well.
• Therapist Cancellation: If a therapist cancels from her side after 4 hours of confirmation she will provide a free massage to the client on next booking. Only transportation charges have to be paid.

2. How to Cancel or Reschedule

You can cancel or reschedule your appointment through:

• Online: Log into your account on our website
• Telegram: Message us at Telegram - Recommended
• Email: Send a cancellation request to bookings@Muktamspa.com

Important: Cancellations must be confirmed by our staff. Messages left outside business hours will be processed on the next business day.

3. Special Circumstances

3.1 Medical Emergencies

In case of medical emergencies or sudden illness:

• Provide doctor's note within 48 hours for fee waiver consideration
• We will work with you to reschedule at no additional charge
• Emergency cancellation fees may be waived at management discretion

3.2 Severe Weather or Natural Disasters

• If we must close due to severe weather, no cancellation fees apply
• You may cancel without penalty if weather makes travel unsafe
• Weather-related cancellations receive priority rebooking

3.3 Our Cancellations

If we need to cancel your appointment:

• We will notify you as soon as possible
• You'll receive priority rebooking
• A 3% extra discount will be provided on your next service as an apology

4. Repeat Cancellations

To maintain fairness to all clients:

• More than 3 late cancellations in a 6-month period may result in prepayment requirements
• Repeated no-shows may result in booking privileges being revoked
• We reserve the right to refuse service to clients with excessive cancellations

5. Refund Processing

When applicable:

• Refunds processed within 1-3 business days
• Credited to original payment method
• Gift certificate refunds issued as store credit only

6. Modifications to This Policy

We reserve the right to modify this cancellation policy at any time. Changes will be posted on our website with an updated date. Appointments booked before policy changes remain subject to the policy in effect at booking time.

7. Questions or Concerns

If you have questions about our cancellation policy or need to discuss a special circumstance:

Email: bookings@Muktamspa.com
Telegram:@muktamspa
Hours: Monday-Sunday, 9:00 AM - 8:00 PM

We appreciate your understanding and cooperation. This policy helps us serve all our clients better and maintain the quality of service you expect from Muktam Spa.